![]() Here are instructions on how to enable real-time protection on the recommended antivirus products for macOS: There is no native antivirus solution in macOS. Trend Micro - Contact Trend Micro Support.Click on 'By User Request' A popup will show that protection is now disabled as the icon changes. Right click it to select Pause Protection. Windows Defender (native solution) - Enable Instructions Please navigate to the system tray on the bottom right of your desktop (near the clock) and look for the Kaspersky icon.Here are instructions on how to enable real-time protection on the recommended antivirus products for Windows: To resolve this issue, ensure the real-time protection is enabled. Note that you must have pop-up blockers disabled for this step. Frontline detects that a supported antivirus solution is installed however, real-time protection is not enabled. CenturyLink Security and anti-virus by McAfee. Make sure to reboot the affected Windows machine afterward and rescan the machine again.The Antivirus Real-Time Protection Disabled failed compliance check indicates the computer may be vulnerable to malware. In that case, we recommend following the steps in the following forum topic on how to rebuild the antivirus WMI class. ![]() If the status is still showing as Disabled and Outdated, WMI might be corrupted on the affected Windows machines.This will initiate a full rescan of the asset. Rescan the affected Windows machines by going to their asset page and using the rescan option in the left-hand pane.Please try following steps to resolve the issue: Keep in mind that you will not be able to get a status (enabled/disabled and up to date or not) via this method.So if the status is showing as Disabled and Outdated, your scan is either outdated or the information is not stored correctly in WMI on the affected Windows machine. When your anti-virus software can't be found in WMI, Lansweeper also looks at the software list in the Software tab of a computer's web page (which mimics Add/Remove Programs) and verifies whether an installed software package is part of the list of known anti-virus software found in the web console under Software\Anti-Virus Settings.You can identify anti-virus records pulled from WMI based on the little "bug" icon. If you see this message, use the Diagnose and Repair tool, or follow the first method in the Solution field below. NOTE: McTriage might take a long time to complete because it performs many tasks. Once installed, McAfee gives you real-time protection against malware, ransomware, spyware, and more. Double-click McTriage.exe to start the tool, and then click Run. Keep in mind that the WMI class that stores the antivirus information and status does not exist on Windows servers, which makes it impossible to detect the status (enabled/disabled and up to date or not) of anti-virus packages on Windows servers. Scanning for threats using McAfee’s antivirus. Right-click the Access Protection icon in the Tasks window and select Disable from the pop-up menu. At its core, McAfee Total Protection provides our award-winning antivirus to defend against viruses, online threats and ransomware with both cloud-based online and offline protection. Select Start > Programs > McAfee > Virus Scan Console. Lansweeper can retrieve antivirus information and status from the WMI (Windows Management Instrumentation) protocol on your Windows computers. Disable Access Protection from the McAfee Antivirus Virus Scan Console when either installing or upgrading VMware Tools.Lansweeper pulls antivirus information from assets in two distinct ways, as documented here:
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